Sennorita - BioHACK Facial Serum

Shipping Time:
Our shipping times vary depending on the destination and the products you have ordered. In general, we strive to process and dispatch orders within 1 business day.

For domestic orders, please allow 3-7 business days for standard shipping. If you opt for express shipping, you can expect your order to arrive within 1-3 business days.

International shipping times vary and can range from 7 to 21 business days depending on destination and customs processing time.

Please note that these are estimated delivery times and actual delivery may vary due to factors beyond our control such as customs delays or unforeseen logistical issues.

Once your order has been shipped, you will receive a confirmation email with tracking information to monitor the progress of your delivery.

If you have any specific concerns about the delivery of your order, please feel free to contact our customer support team.

Return Policy: We want you to be completely satisfied with your purchase from Velurella. If you are not happy with your order for any reason, we offer a hassle-free returns policy.

Return Conditions:

• Initiating a Return:
• Eligibility for Returns:
• Return Shipping:
• Refund Process: Once we receive your returned item and inspect it, we will process your refund. Please allow [number of days, e.g. 5-10 business days] for the refund to be credited back to your original payment method.
• Exchanges: If you need to exchange an item, please contact our customer service team. We will guide you through the process and ensure you receive your replacement item quickly.
• Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately and we will arrange a replacement or refund.
• Contact Us: If you have any questions about our return policy, please feel free to contact our customer service team!

Wholesale Orders: At Velurella, we are pleased to offer wholesale opportunities for businesses and retailers looking to carry our products. Here are key details about our wholesale program:

Minimum Order Quantity (MOQ): We require a minimum order quantity for bulk purchases to ensure the best pricing and benefits for our wholesale partners. Please contact our wholesale team for specific details regarding MOQ.

Wholesale Pricing: Wholesale pricing is available for qualifying businesses. To access our wholesale price list, please contact our wholesale team, and we will provide you with the necessary information.

Application Process: To become a wholesale partner, please complete our wholesale application form. Our team will review your application and once approved, you will have access to our wholesale pricing and ordering system.

Shipping for Wholesale Orders: Shipping for wholesale orders will be calculated based on the size and weight of your order, as well as the destination. Our team will work with you to determine the most cost-effective shipping method for your specific needs.

Payment Terms: We offer flexible payment terms for our wholesale partners. Please discuss payment options and terms with our wholesale team when placing your order.

Customization Options: Depending on the products, we may be able to offer customization options for bulk orders. If you have specific requirements or would like to explore customization possibilities, please discuss with our wholesale team.

Contact Us: For bulk order inquiries or to begin the application process, please contact our wholesale team.

We appreciate your interest in partnering with Velurella and look forward to the opportunity to serve your business needs.

EyePAD™️ is the safest and most effective at-home eye care treatment available today. It is perfect for those looking to quickly reduce fine lines and under-eye bags, while achieving brighter, more youthful-looking skin – and maintaining it over time.

Red light and microcurrent have instant and cumulative benefits on all skin types. You can expect instant improvement in fine lines and under-eye bags, as well as brighter, more natural-looking skin in 2-3 weeks. Results will continue to improve over time. We recommend using EyePAD™️ consistently for 30 days to ensure results.

EyePAD™️ combines two of the most effective treatments in the skincare industry: red light therapy and microcurrent. These methods stimulate collagen production and energize cells, which redefines the eye contour, reduces puffiness, and restores the skin’s natural radiance and elasticity.

EyePAD™️ has gone through 12 different clinical studies with amazing results. It is the only at-home eye care treatment recommended by dermatologists and approved by the FDA. EyePAD™️ is the safest and most effective eye care treatment currently available.

Depending on the program you choose, the treatment varies from 5 to 10 minutes. We suggest starting with 5 minutes a day for the first week and then increasing by 1 minute a day for the next 5 weeks. You should not use EyePAD™️ for more than 10 minutes a day.

We've got you covered. All Sennorita purchases include a 180-day limited warranty that covers replacements and repairs due to malfunctions and manufacturing defects. It does not cover wear and tear, theft, or accidental damage.